Expressing Empathy: From Feeling to Action

Every time I present on empathy, I walk away with new insights. One truth remains constant: empathy is more than “putting yourself in someone else’s shoes.” It’s not just a feeling—it’s an action. And that action can be simple, powerful, and transformative.

Rethinking Empathy

We often hear that empathy means imagining how someone else feels. But let’s be honest—that’s not always realistic. Can we truly know what it’s like to live with chronic pain, fear, or sadness if we haven’t experienced it ourselves?

Instead of asking people to feel what others feel, I encourage them to do something that helps others feel better. That’s empathy in action.

See "What is empathy?" video

 The Straw Exercise

During my presentations, I invite participants to breathe through a straw. It’s a brief but intense simulation of a compromised airway. For a moment, they experience discomfort, frustration—maybe even a touch of anxiety.

Then I ask them to reflect:

Imagine living like this—not for a minute, but every day.

Imagine being in pain, scared, and wondering, “Why me?”

Some may even ask themselves, “Is this karma? Did I do something to deserve this?”

This moment of reflection is powerful. It reminds us that suffering often comes with layers of emotional complexity—guilt, shame, confusion—not just physical pain.

Now contrast that with the medical professionals in the room—breathing freely, feeling proud, excited to help, and fulfilled in their career. This contrast is the heart of empathy: recognizing the gap and choosing to act with compassion.

 Why It Matters

Empathy isn’t about perfect understanding. It’s about intentional kindness. Whether you're a healthcare provider, educator, or leader, your ability to act empathetically can change someone’s experience—and maybe even their life.

So next time you’re faced with someone in distress, don’t worry about fully grasping their emotions. Instead, ask yourself:

“What can I do right now to make them feel seen, heard, and supported?”

That’s empathy. And yes, it can be that simple.

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Impact of Empathy workshops can help release your inner empathy. Our workshops aren’t about theory or buzzwords — they’re about real-life lessons and practical tools you can use right away. I use stories, humor, and interactive activities to show how empathy transforms relationships, teamwork, and leadership.

Learn more about our workshops. Great for healthcare providers, leaders, educators and improving team dynamics!

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